Terms & Conditions

Overview

By accessing this website, placing an order, or approving any artwork, you agree to be bound by these Terms & Conditions. Please read them carefully before placing your order.

Website Use

• 1.1 Website content is for general information and may change at any time without notice.
• 1.2 You are responsible for ensuring our products, information, and services meet your requirements.

Custom-Made Products

Most products supplied by Event Branding UK Ltd are custom-made and personalised, including (but not limited to):

• Printed gazebos
• Flags, banners, and tablecloths
• Arches and inflatables
• Parasols
• Displays and exhibition stands
• Other branded goods

• 2.1 Under the Consumer Contracts Regulations 2013, custom-made goods are exempt from the standard 14-day right to cancel.
• 2.2 Once artwork is approved and production begins, no amendments, refunds, or cancellations are permitted.
• 2.3 Any customer-approved artwork proof, email confirmation, or written sign-off is deemed final and binding.

Artwork, Design & Intellectual Property

Design Service

Design work is free with purchase. A charge may apply for logo redraw or vector conversion (based on complexity).

Intellectual Property

• 3.1 All artwork, mockups, layouts, and designs created by Event Branding UK Ltd remain our intellectual property unless otherwise agreed in writing.
• 3.2 Customers must ensure they have full rights, permission, and licensing to use any supplied logos, brand assets, or trademarks.
• 3.3 By submitting artwork, the customer grants Event Branding UK Ltd a non-exclusive, royalty-free licence to use, reproduce, and modify assets solely for fulfilling the order and for marketing unless written opt-out is provided.

Colour Matching

• Colours may vary between screen, print, and fabric.
• Slight variations (within industry-standard tolerances) are normal and not grounds for replacement or refund.
• For exact matching, provide your Pantone (PMS) reference before artwork approval. We’ll include it on the final proof for confirmation.
• If no Pantone is provided, colours will be printed via standard CMYK conversion and we accept no liability for variation across screens/materials/print processes.
• Pantone colours may still vary slightly due to material type, coating, ink absorption, or print method (within normal tolerances).

Mockups

3.4 Mockups are visual representations only. Minor positioning, alignment, or scaling variations may occur.

Seams & Panel Joins

3.5 Large printed items (such as gazebo canopies, banners, and other wide-format fabric products) may require one or more seams to join fabric panels together, where the finished size exceeds the maximum width of a single roll of material. This is a structural requirement of manufacture, not a design choice, and does not affect the final printed finish. Seams are not shown on artwork proofs and are not subject to artwork approval. Seam stitching is completed in black or white thread, selected to best match the design. As only these two thread colours are available, the colour chosen will be the closest possible match to the design, not an exact match.

Production Times & Event Dates

• 4.1 Production times are estimates, not guarantees.

Standard estimated timings once artwork is approved

• Smaller items (flags, banners, tablecloths): 7–10 working days
• Gazebos, arches, large orders: 10–14 working days

• 4.2 Approvals after 2pm will enter production the next working day.
• 4.3 We do not guarantee delivery for specific event dates.
• 4.4 We accept no liability for missed events, loss of revenue, or costs arising from delivery delays.

Delivery, Courier Terms & Risk

• 5.1 Delivery is made via third-party couriers.
• 5.2 We will provide a tracking link once dispatched.
• 5.3 Delivery is to ground floor only and does not include assembly or installation.
• 5.4 Risk transfers to the customer once goods are delivered or when a delivery attempt is made to the address provided.

Inspection on delivery

• Check all goods for damage or missing items.
• If a parcel is damaged, refuse delivery where possible.
• Accepting goods confirms they were received in acceptable condition.

• 5.5 Damage must be reported the same day as delivery attempt via phone or email. Images may be requested.
• 5.6 We are not responsible for delays caused by couriers, traffic, weather, or circumstances outside our control.
• 5.7 Courier delays do not entitle a customer to cancellation or refund of custom-printed goods.

6. Payment Terms

6.1 Acceptance of Payment Terms

These payment terms form part of every quotation and order to which they are supplied or expressly linked before the customer places the order. By confirming acceptance of our quotation or invoice in writing, including by email, or by submitting a purchase order in response to it, the customer agrees to these terms. A separate signed payment agreement is not required where the applicable payment terms are clearly stated and accepted in this way.

6.2 Non-Purchase Order Orders

Orders placed without an approved purchase order require full payment before production begins. Production will not commence until cleared payment has been received.

6.3 Purchase Order Orders

Purchase order orders are subject to the credit terms expressly offered by Event Branding UK Ltd in the relevant quotation, invoice or agreed order confirmation. Submission of a purchase order does not automatically grant credit terms. Where the customer accepts our stated PO payment terms in accordance with clause 6.1, no separate payment agreement is required.

Where we approve 30-day payment terms, payment must be received within 30 calendar days of delivery of the goods, provided a valid invoice has been received by that date. If the invoice is received after delivery, payment is due within 30 calendar days of invoice receipt, subject to any earlier agreed payment deadline and applicable law. Any different payment arrangement must be expressly agreed in writing.

6.4 Conflicting Purchase Order Terms

Any payment terms contained in a customer’s purchase order that differ from those offered by Event Branding UK Ltd must be resolved and expressly agreed in writing before we accept the order. Receipt or acknowledgement of a purchase order alone does not constitute our agreement to different payment terms.

6.5 Purchase Order and Invoice Details

Customers placing purchase order orders must provide a valid purchase order reference, accurate billing details and any specific invoice submission requirements before we accept the order. Any invoice query or discrepancy should be reported promptly so that it can be investigated and resolved.

6.6 Payment Methods

Payment can be made by card, BACS or through an approved finance provider.

6.7 Ownership of Goods

Goods remain the property of Event Branding UK Ltd until payment for those goods has been received in full.

6.8 Payment and Delivery Dates

Where payment is required before production, any delay in receiving payment may postpone production and the estimated delivery date. For approved purchase order orders, payment is required in accordance with the agreed PO payment terms. To the extent permitted by law, Event Branding UK Ltd is not liable for missed delivery dates directly caused by the customer’s failure to make a payment when due.

6.9 Late Payment

For qualifying overdue commercial debts, Event Branding UK Ltd reserves the right to claim statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, as amended, at eight percentage points above the applicable Bank of England reference rate. Interest accrues daily from the day after payment becomes due until payment is received.

We also reserve the right to claim statutory fixed compensation of £40 for debts below £1,000, £70 for debts from £1,000 to £9,999.99, or £100 for debts of £10,000 or more, together with reasonable recovery costs exceeding that compensation where recoverable by law. Fixed compensation applies once per qualifying overdue payment, not per reminder.

6.10 VAT

Unless stated otherwise, all prices shown on our website and in quotations are exclusive of VAT. VAT is charged at the applicable UK rate. A VAT invoice showing the net amount, VAT charged and total payable is provided with every order.

Warranty

• 7.1 Hardware products include a 1-year standard manufacturer’s warranty from the date of dispatch.
• Xzilla Xtreme gazebo frames include a 5-year standard manufacturer’s warranty from the date of dispatch.

Warranty excludes

• Weather/wind damage
• Misuse or incorrect setup
• Wear and tear
• Failure to properly secure product
• Products left unattended
• Improper storage, heavy rain pooling, or storm conditions

• 7.2 Printed canopies, walls, flags, and fabric items are not covered under warranty due to normal fading and wear.
• 7.3 Warranty is return-to-base; customers are responsible for shipping items back to us.
• 7.4 Replacements do not restart or extend the warranty period.

Returns & Refunds

• 8.1 Custom-made products are non-returnable.
• 8.2 For non-custom items, customers may return them unused within 14 days.
• 8.3 Faulty goods must be reported within 14 days of receipt.
• 8.4 If reported after 14 days, we may offer repair or replacement at our discretion.
• 8.5 Return shipping costs are the customer’s responsibility unless the product is confirmed faulty.
• 8.6 Refunds are issued to the original payment method and processed every Friday.

Customer Responsibilities

• 9.1 Customers are responsible for ensuring suitability and safe use of all products.
• 9.2 Gazebos and outdoor products must be properly secured at all times.
• 9.3 We are not liable for damage caused by improper use, adverse weather, or assembly errors.

Marketing & Image Use

• 10.1 We may use photographs of completed products for marketing unless you opt out in writing.
• 10.2 Marketing use includes our website, brochures, exhibitions, and social media.

Force Majeure

We are not liable for failure or delay resulting from events beyond our reasonable control, including (but not limited to) natural disasters, transport disruptions, pandemics, strikes, courier delays, severe weather, or power failures.

Limitation of Liability

• 12.1 Our total liability for any claim is limited to the price paid for the goods/services.

Data Protection

• 13.1 We comply with UK GDPR and PECR.
• 13.2 Personal data is used only for order processing, marketing (with consent), and courier requirements.
• 13.3 We do not sell or share data with third parties other than those required to fulfil your order (e.g. couriers).

Displays, Exhibition Stands & Electrical Products

This section applies to display and exhibition products that include electrical or lighting components, including (but not limited to):

• LED lightbox displays
• Fabric pop-up and modular exhibition stands
• Illuminated literature stands and counters

• 14.1 Electrical and lighting components are supplied for indoor use only unless the product listing states otherwise, and must be connected to a suitable UK mains supply using only the power units provided.
• 14.2 The electrical components (e.g. LED units, drivers, and cabling) are covered by the manufacturer's warranty stated on the product page, separate from clause 7.2, which excludes printed fabric graphics and canopies from warranty due to normal wear.
• 14.3 Customers must not expose electrical display products to water or damp conditions, and must not leave them powered on and unattended.
• 14.4 We accept no liability for damage caused by incorrect power supply, unauthorised modification, or use outdoors without a suitably rated enclosure.

Parasols

This section applies to parasols, in addition to the general Customer Responsibilities in clause 9.

• 15.1 Parasols must be fitted with a suitable weighted base and used only in conditions appropriate to the product; we accept no liability for damage or injury caused by inadequate weighting or use in unsuitable weather.
• 15.2 As with other outdoor products, parasols must be properly secured and monitored at all times; we are not liable for damage, injury, or loss of use resulting from failure to do so.

Inflatable Structures

This section applies to inflatable products, including continuous-air (blower-fed) structures such as inflatable arches, and sealed-air structures such as inflatable gazebos, in addition to the general Customer Responsibilities in clause 9.

• 16.1 Continuous-air inflatable products (e.g. inflatable arches) require an uninterrupted power supply to a running blower to remain inflated. Customers are responsible for providing continuous power at all times; the product will deflate rapidly if power is lost.
• 16.2 Sealed-air inflatable products (e.g. inflatable gazebos) are inflated using the supplied electric pump and do not require continuous power to remain inflated once set up, but may need occasional topping up if pressure drops, such as due to changes in temperature.
• 16.3 The electric pump or blower supplied with any inflatable product is an electrical item and must be kept dry at all times. It must not be used, left running, or left exposed in rain or wet conditions.
• 16.4 Inflatable structures must not be left unattended while inflated in areas with public access, and any power cables must be routed and secured to avoid trip hazards.
• 16.5 As with other outdoor products, inflatable structures must be properly secured and monitored at all times; we are not liable for damage, injury, or loss of use resulting from failure to do so.

Product Safety & Compliance

• 17.1 All electrical components supplied (including LED lightbox units, drivers, cabling, and electric pumps/blowers) are CE marked and supplied for use strictly in accordance with the instructions provided.
• 17.2 Outdoor structures (gazebos, parasols, inflatable arches, and inflatable gazebos) must not be used in wind conditions that could compromise their stability or safety, and must be lowered, deflated, or removed immediately if conditions deteriorate or become unsafe.
• 17.3 Customers are responsible for carrying out their own risk assessment when using any product at a public-facing event, including ensuring adequate space, secure anchoring, and suitable public liability insurance where required by the venue or event organiser.
• 17.4 Products must only be set up, operated, and dismantled by a competent adult, following the setup guide supplied with the product.
• 17.5 This statement supplements, and does not replace, the specific terms in clauses 7 (Warranty), 9 (Customer Responsibilities), 14 (Displays, Exhibition Stands & Electrical Products), 15 (Parasols), and 16 (Inflatable Structures).

Jurisdiction

These terms are governed by the laws of England and Wales, and any disputes shall be resolved exclusively in the courts of England and Wales.

Document Status

This is a live document and may be updated without notice. Continued use of our website or services confirms acceptance of any changes.