Setting up your kit
Every product below has a setup video, a printed guide or both. Play a video without leaving the page, or start a chat and someone will talk you through it.
Videos play here on the page. The printed guides open as PDFs. If your product is not listed, start a chat and we will send you the right one.
If the guide does not cover it
Three things people usually ask us.
The video does not cover my exact model
Sizes and frames vary a little across the range. Start a chat with your order number and we will send the right guide or talk you through it there and then.
Something is missing or damaged in my delivery
Message us with your order number and a photo of what arrived. We will sort a replacement out for you.
Can you talk me through it over the phone or on chat?
Yes. Chat is the quickest way to reach the team and someone who knows the product will walk you through the setup.
Stuck? Talk to someone who knows the kit
Our team set these products up every week. Start a chat and someone will walk you through it, or send a replacement part if something is missing.
Chat with us