Delivery & Returns
This page summarises how we deliver, what happens if something arrives damaged, and what can and cannot be returned. It sits alongside our full Terms and Conditions, which apply to every order.
Delivery
Prices on our website are shown exclusive of VAT. UK delivery is charged once per order at checkout, plus VAT: £15 for most orders, or £35 for orders that include a gazebo or another large item. We deliver using third-party couriers and send a tracking link as soon as your order is dispatched.
In-stock hardware
Plain gazebos, frames, weights, spikes, flag bases, brackets, carry bags and lighting kits are stocked in our UK warehouse and dispatched within 24 hours on working days. Orders placed on a working day are normally with the courier the next working day.
Printed and custom-made products
Custom products go into production once you have approved your artwork proof. Typical production times from approval are 7 to 10 working days for flags, banners and tablecloths, and 10 to 14 working days for printed gazebos, arches and large orders. Artwork approved after 2pm enters production on the next working day. Production times are estimates rather than guarantees, so please leave a margin before any event date; we cannot guarantee delivery for a specific event.
When your order arrives
Delivery is to the ground floor of the address given and does not include assembly or installation. Please check every parcel for damage or missing items as soon as it arrives. If a parcel is visibly damaged, refuse it where you can. Any damage must be reported to us on the day of delivery by phone or email, and we may ask for photographs.
Returns and refunds
Custom-made products
Most of what we supply is made to your artwork: printed gazebos, flags, banners, tablecloths, parasols, arches, inflatables and display graphics. Under the Consumer Contracts Regulations 2013 these items are exempt from the 14-day right to cancel. Once your artwork is approved and production has started, the order cannot be cancelled, amended or refunded, and the finished goods cannot be returned. Your approved proof is final, so please check sizes, spelling and colours carefully before approving it.
Stock hardware and other non-custom items
Unprinted items such as plain gazebos, frames, weights, bases and brackets can be returned unused within 14 days of delivery. Email or call us with your order number before sending anything back so we can confirm where to send it. Return postage is your responsibility unless the item is confirmed faulty.
Faulty goods
Please report any fault within 14 days of receipt so we can arrange a repair or replacement, or a refund where appropriate. Faults reported after 14 days may be repaired or replaced at our discretion. Gazebo frames are also covered by our frame warranty: five years for the xZilla Xtreme50 and two years for the Silverback Elite40 on orders placed on or after 5 June 2026. See the gazebo frame warranty for the full terms.
How refunds are paid
Refunds are made to the original payment method and are processed every Friday.
Contact us
Call 02035 760155 or email info@eventbrandinguk.com with your order number and we will sort it out.